• Dedicated cloud Support

    Dedicated Cloud Support

YKP offer customizable cloud support plans to our customers. With our highly qualified cloud certified engineers, we are capable of providing 24/7 technical support and real-time critical cloud management.

An expert team will be there for your cloud servers round the clock and will manage everything that the server need. This is a premium plan where we handle right from basic Level 1 issues to more complex cloud administration critical task including escalations.

L1 TECH

$799.00
  • SUPPORT
  • Team Coverage (Min 4 Techs)(24/7)
  • Tech Coverage(8 Hours)
  • Helpdesk Support
  • L1 Support
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  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
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  • Number Of Tickets(Unlimited)
  • Number Of Instances(Unlimited)
  • Number Of Instances(30 Min)
  • Resolution Time Resolution Time(8 Hours)
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
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  • Technical
  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
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  • VPC Firewall Management
  • Load Balancer & HA
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  • DDOS Management
  • Instance Optimization
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  • Instance Hardening & Security
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  • Enterprise Features
  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team
  • Privilege Club Features
  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support

L2 TECH

$1199.00
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  • Team Coverage (Min 4 Techs)(24/7l)
  • Tech Coverage(8 Hours)
  • Helpdesk Support
  • L1 Support
  • L2 Support
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  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
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  • Number Of Tickets(Unlimited)
  • Number Of Instances(Unlimited)
  • Number Of Instances(30 Min)
  • Resolution Time Resolution Time(8 Hours)
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
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  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
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  • DDOS Management
  • Instance Optimization
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  • Instance Hardening & Security
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  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team
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  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support

L3 TECH

$1499.00
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  • Team Coverage (Min 4 Techs)(24/7)
  • Tech Coverage(8 Hours)
  • Helpdesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
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  • Number Of Tickets(Unlimited)
  • Number Of Instances(Unlimited)
  • Number Of Instances(30 Min)
  • Resolution Time Resolution Time(8 Hours)
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
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  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
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  • Physical Server 2 Cloud Migration
  • DDOS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
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  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team
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  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support

TEAM LEAD

$1999.00
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  • Team Coverage (Min 4 Techs)(24/7)
  • Tech Coverage(8 Hours)
  • Helpdesk Support
  • L1 Support
  • L2 Support
  • L3 Support
  • Cloud Infrastructure Monitoring
  • Application Monitoring
  • Database Monitoring
  • Escalations
  • Number Of Tickets(Unlimited)
  • Number Of Instances(Unlimited)
  • Number Of Instances(30 Min)
  • Resolution Time Resolution Time(8 Hours)
  • Complete Infrastructure management
  • White Label Support
  • Certified Engineers
  • Sales Support
  • Billing Support
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  • AMIs/Instance Management
  • Basic Patch Management
  • AWS Users/Groups Management
  • Advanced Patch Management
  • Backup Management
  • VPC Firewall Management
  • Load Balancer & HA
  • Expert Advice (cost saving)
  • Physical Server 2 Cloud Migration
  • DDOS Management
  • Instance Optimization
  • Cloud Infrastructure Design
  • Instance Hardening & Security
  • Monthly Security Audit
  • Automation
  • DevOps
  • Research & Development
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  • Exclusive NOC Team
  • Exclusive SLA Team
  • Exclusive QA Team
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  • Dedicated Phone Line
  • Dedicated Skype Room
  • Expect An Expert Call
  • Chat Support
  • Phone Support