• Semi Dedicated Team

    Data Center Semi Dedicated Team

Data Center Semi Dedicated Team

Data center semi-dedicated web hosting support plan is meant for data centers who are outgrowing shared support, but not ready for a fully dedicated team. Our support staffs are shared between two to three customers which help you to gain higher efficiency with lower cost. You will get to work with the same team of techs every day, with guaranteed response times, and level 3 support.

This is a premium data center semi-dedicated web hosting support plan where we handle right from basic Level 1 ticket to more complex Level 3 server administration tasks including escalations. We provide white label support. In short, we will take care of your clients for you as you would. There is no way your customers come to know that the support is providing from YKP. YKP’s data center semi-dedicated team functions truly as your support team and all replies to the customers are enclosed with your company’s greetings and signature.

We do proactive monitoring of your servers and reduces your downtime to the minimum. YKP’s data center semi-dedicated team monitor your server’s various services like Apache, DNS, Mail, Ftp, Pop3, Server Load, Disk Space etc and if any service stops on the server, we will log in and find the cause and restart the service. Suppose, the failed server is not getting restarted, then the issue will be escalated instantly to the server admin or to the datacenter/admin as earlier as possible. We ensure that the issue is either fixed or escalated to the datacenter/admin within 15 minutes of service failure.

Choose Your Plan
L1 TECH
L2 TECH
L3 TECH
Team Manager
Support
$999.00
$1499.00
$1799.00
$1999.00
Team Coverage (Min 4)
24/7
24/7
24/7
24/7
Helpdesk Support
Yes
Yes
Yes
Yes
L1 Support
Yes
Yes
Yes
Yes
L2 Support
No
Yes
Yes
Yes
L3 Support
No
No
Yes
Yes
Server Monitoring
Yes
Yes
Yes
Yes
Escalations
No
No
No
No
Number Of Tickets
Unlimited
Unlimited
Unlimited
Unlimited
Number Of Domains Per Server
Unlimited
Unlimited
Unlimited
Unlimited
Number Of Servers
Unlimited
Unlimited
Unlimited
Unlimited
Average Response Time
15 mins
15 mins
15 mins
15 mins
Average Resolution Time
4 hours
4 hours
4 hours
4 hours
Complete Infrastructure management
Yes
Yes
Yes
Yes
White Label Support
Yes
Yes
Yes
Yes
Certified Engineers
Yes
Yes
Yes
Yes
Sales Support
Yes
Yes
Yes
Yes
Billing Support
Yes
Yes
Yes
Yes
Setup Fee
0
0
0
0
Technical
Server Administration
Yes
Yes
Yes
Yes
Cloud Administration
No
No
Yes
Yes
Virtualization Administration
No
Yes
Yes
Yes
Control Panel Administration
Yes
Yes
Yes
Yes
Server Setup
No
Yes
Yes
Yes
Server Update
No
Yes
Yes
Yes
Server Hardening
No
Yes
Yes
Yes
Server Optimization
No
Yes
Yes
Yes
Server Migration
No
Yes
Yes
Yes
Security Audit
No
No
Yes
Yes
Data Center Escalation
Yes
Yes
Yes
Yes
Shell/Bash Scripting
No
No
Yes
Yes
Automation
No
No
No
Yes
Devops
No
No
No
Yes
Research & Development
No
No
No
Yes
Enterprise Features
Exclusive NOC Team
Yes
Yes
Yes
Yes
Exclusive SLA Team
Yes
Yes
Yes
Yes
Exclusive QA Team
Yes
Yes
Yes
Yes
Privilege Club Features
Dedicated Phone Line
Yes
Yes
Yes
Yes
Dedicated Skype Room
Yes
Yes
Yes
Yes
Expect An Expert Call
Yes
Yes
Yes
Yes
Chat Support
Yes
Yes
Yes
Yes
Phone Support
No
No
No
No

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