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Sun Oracle Storage Maintenance

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Sun Oracle Storage Maintenance

YKP Systems is recognized as a global top performer for independent support for Sun Oracle storage platforms. Our storage maintenance provides comprehensive break/fix support, and includes call-home monitoring. Optional break/fix software support and configuration advice are available.

Sun Oracle Supported

Manufacturer

Family

Platform

Sun Oracle

StorEdge

3510 FC, 6130, J4200, J4400, J4500, 3120, 3310, 3320, 3511 FC, 6020/6120, 6320, 6910, 6920, 9970/9980, 9985, 9990, A1000, A3500, A5000, A5100, A5200, D1000, D2, D240, S1, T3, L400, 6180-4p

Sun Oracle

StorageTek

2501, 2510, 2530, 2540, 2540 M2, 6140, 6540

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Business Benefits

YKP Systems “badged” employees delivery support for 95% of our supported install base. Our field engineers are familiar with data center requirements and trained for multi-vendor environments.
Ease of contract management and co-term agreements simplify asset and contracts to fit your fiscal requirements
The North America-based (Charlotte, NC) 24/7 call center expedites field service dispatch and minimize downtime. There are no lengthy scripts to go through to initiate your incident.
Contract and vendor consolidation with flexible contract terms. Mix and match service levels within a single location
We have a YKP Systems-owned, YKP Systems-operated call-home solution that spans multiple vendor platforms

Business Benefits

Standard Features

Onsite labor
Onsite parts replacement
Remote and onsite troubleshooting
Defective media retention

Optional Features

Call-home monitoring
Dedicated spares onsite
Dedicated labor onsite
Hardware upgrades with installation services
Asset disposition

Enhanced Software Support Solutions

Curvature can provide optional enhanced support solutions for HP-UX, MPE/iX, OpenVMS, and Tru64 UNIX operating systems software.
Level 3 telephone support through strategic alliances with organizations specializing on these platforms, some of which own the source code.
Eliminate the need to go back to the manufacturer for a software support agreement and review your options beforehand.

Why YKP Systems

800+ badged field engineers (less than 5% contracted labor)
Global central engineering team provides development, training, and Level 3 support
Wholly owned spare parts inventory (non-shared logistics) located around the globe in 100+ service centers
Continual hands-on technical training conducted in our labs on live gear
Comprehensive development methodology to define support capabilities for all roadmap products, prior to support commitment

Why YKP Systems

YKP Systems is the world's largest global TPM provider. according to gartner, “using a TPM can have significant benefits, including hard dollar savings, the ability to escape OEM post warranty maintenance increases, the ability to extend the life of IT assets, and having additional flexibility in contract structure.”

Customer Resoures

ClearView℠

Identify support risks and make maintenance strategy recommendations with ClearView

singlePoint

Track service activity and make contract management simple.

Remote Enterprise Monitoring (REM)

Remote Enterprise Monitoring (REM)

Decrease IT involvement by using YKP Systems’s automated event management system to process hardware notifications and fixes.

“YKP Systems has always been there for me with what I need. I can always count on my account manager to provide me with good solutions for hardware I need, when I need it, at a price point that is hard to beat with a lifetime warranty to boot!"

—Network Operation Engineer, Healthcare Company

Network Operation Engineer Healthcare Company

Are you an authorized support provider?

Yes, with certain manufacturers. Our engineering team is composed of former manufacturer engineers who have found a home with us.

Can you provide firmware updates?

No. Firmware is the intellectual property of the manufacturer. We will gladly perform a ClearView analysis of an estate to identify risks so customers can determine if firmware updates are needed. Firmware for Cisco UCS Blade and Rack servers is not limited to those which are legally licensed. SmartNet is required for Fabric Interconnects due to licensing. Using the risk-free ClearView assessment, YKP Systems will recommend the best strategy for your environment.

Are your parts manufacturer-certified?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

What does your four-hour onsite response include?

Our onsite response service level includes a qualified field engineer with the appropriate tools to begin remediation.

Do you support servers during the warranty period? And is there a price break?

What will I lose by leaving the manufacturer and signing with YKP Systems?

What will I lose by leaving the manufacturer and signing with YKP Systems?

Nothing.

Do you stock parts locally?

Yes. Our service centers are stocking locations where we stock high-failure components locally.

Storage Maintenance At-A-Glance

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