Supporting you the Red Hat way

Your Red Hat subscription provides access to technical experts and support services to help you successfully build, deploy, and manage your enterprise solutions Our approach is open and collaborative, providing you direct access to Red Hat engineers, the latest product knowledge, and best practices.

Technical account management

Plan for today and tomorrow with a Red Hat technical advisor

Skilled

Red Hat Technical Account Managers have deep industry knowledge and technical expertise to help your business successfully deploy new technologies, and develop strategies to maximize your IT investments and meet your business goals.

Specialized

With a thorough understanding of your unique technical environment and goals, Red Hat Technical Account Managers can help guide you through regularly scheduled reviews, proactive planning sessions, and on-site visits.

Strategic

Red Hat Technical Account Managers partner with you to plan for the future using the power of open source technologies. With knowledge of current and future products, these experts help you modernize and secure your infrastructure.

Supporting your success

Red Hat Customer Success is a program designed to help you achieve your targeted business outcomes faster by maximizing the impact of your Red Hat subscription. Through continuous engagement and timely delivery of tailored resources, content, and tools, Red Hat Customer Success elevates our collaboration to help you effectively deploy and manage technical deployments and strategically plan for the future.

Red Hat Insights

infrastructure management

Proactively identify configuration risks across your IT environment and resolve them before they impact your business operations.

Delivered as Software-as-a-Service (SaaS), Red Hat Insights identifies key threats to security, stability, and performance and provides clear, tailored, and actionable remediation steps. Gain more visibility and start proactively managing your infrastructure today with advice you can trust.

You spoke, we listened

Red Hat is committed to offering an exceptional customer experience. We're listening and taking action on the feedback we receive through social media channels, surveys, and your interactions with Red Hat associates.

Your feedback directly influences improvements across Red Hat products and helps define the future of open source for the enterprise.

Partner Support

Deliver and support stable, secure, enterprise-ready solutions

We’re committed to excellence with professional online services and support via our award-winning Customer Portal. We continually innovate to improve the user experience for partners and mutual customers. Get technical guidance, resources, and tools to support your customers 24x7.

Streamlined access

The Customer Portal is the central place to access all of your subscription resources.

Robust Knowledgebase

Our constantly expanding library helps you find the answers you need when you need them.

Support escalation

Priority customer support routing accelerates response to unresolved or critical support issues.

learning

Red Hat Learning Subscription for partners delivers online learning, hands-on labs, instructor-led videos, and more.

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